Frequently Asked Questions

We have seven Outdoor Elegance stores. Sydney, Melbourne, Brisbane, Newcastle, Central Coast,  Sunshine Coast and Canberra. Click here to view store locations. 

• Outdoor Elegance Sydney
• Outdoor Elegance Melbourne
• Outdoor Elegance Brisbane
• Outdoor Elegance Newcastle
• Outdoor Elegance Central Coast
• Outdoor Elegance Sunshine Coast
• Outdoor Elegance Canberra

Visit one of our 11 Outdoor Elegance stores to check out our outdoor furniture range. We have Showrooms in Sydney, Melbourne ( Braeside & Richmond), Brisbane, Gold Coast, Sunshine Coast, Central Coast, Newcastle, Rutherford, Canberra & Perth. Please note: As we have thousands of products online, not all items are on display in all Outdoor Elegance showrooms at all times. If you wish to view a particular item that you have seen online we recommend contacting your local store direct before visiting. 1300 660 330

• Call us on 1300 660 330 – we are open 7 days a week 
• Email your local Outdoor Elegance Store

Outdoor Elegance is an Australian family owned business. We operate our own warehouses and run our own vehicles to handle the majority of our deliveries. We opened our first specialty outdoor furniture showroom in Sydney twelve years ago, but have been in the outdoor retail industry for over 30 years. We have since then expanded to seven stores. At Outdoor Elegance we bring the best most current Outdoor Furniture trends from around the world into Australian backyards. Our independent owners have established long term relationships with the most trusted suppliers from around the world to ensure we are offering the best range of quality products that we possibly can. 

At Outdoor Elegance we are proud that we are able to offer quality furniture at package prices. We achieve this by importing our products directly and having strong trusted relationship with our suppliers. On the majority of our products we ensure that we are utilising the best materials that our industry has to offer to allow for our products to perform the best that they possibly can. We are as team striving to ensure that we are constantly offering the best possible service at all stages of our customers experience with our company. 

Outdoor Elegance selects materials and designs for our product collections that allow our furniture to be used in the outdoors. Like everything there are varying degrees of performance to be expected from your setting depending on the specific materials used and the environment they are used in.

Obviously a setting kept in a covered outdoor area is going to have a longer lifespan than say one kept uncovered with full exposure to the elements. These factors should be taken into account when selecting your setting and how you go about protecting it.

Once your online order has been placed and processed your local Outdoor Elegance  store will contact you. They will confirm all of your details discuss delivery or pick up options. At this time they will also confirm your purchased items to ensure that your order is correct. 

At Outdoor Elegance we can also help you out with commercial projects. Cafes, resorts, restaurants we can help with a customised design or choose from our extensive collections. Email joe@outdoorelegance.com.au or your local Outdoor Elegance store for help. We suggest emailing images of the space or the floor plan, so we can assist you pick the best products for the space. 

No appointment is required to visit our outdoor furniture showrooms. You're welcome to browse our collections during opening hours and receive expert advice from our team. If you're furnishing a large outdoor space or commercial project, we recommend booking a consultation for personalised assistance.

If you are experiencing an issue with your product within the warranty period you can contact your local Outdoor Elegance store of purchase. We will require you to email your local store a copy of your Outdoor Elegance Invoice, along with images of the product issue and your contact details. We may also need some additional information in regards to how the product has been used, the environment where it has been set up, care and maintenance routine and other factors that may have had an impact on your furniture. Our aim is to help you arrive at the best possible resolution to solve your issue.